Refund and Return Policy for One Up Chocolate Bars Store

We at One Up Chocolate Bars are committed to providing our customers with high-quality chocolate bars. However, we recognize that there may be situations where customers would like to request a refund or return a purchase. Here is our refund and return policy:

Refunds
We offer a full refund on any product that is damaged or defective. To receive a refund, please send an email to our customer service team within 7 days of receiving the product with a photo of the damaged/defective product and your order number. We will issue the refund within 5 business days.

Returns
If you are not satisfied with your purchase, you may request a return within 14 days of receiving the product. The product must be unopened and in its original packaging. To request a return, please send an email to our customer service team with your order number and reason for the return. You will be responsible for the return shipping costs.

Please note that we do not accept returns or refunds on any product that is sold as clearance or is close to or beyond its best before date.

If you have any questions or concerns, please do not hesitate to contact our customer service team at [insert contact information].